Our commitment to you

To provide the best possible learning and development experience using qualified trainers, in welcoming and safe environments with refreshments as indicated and with follow-through support as defined with each programme detail.

Your commitment to us

That you pay for your programme, turn up and actively engage to ensure you get the most of the programme you have chosen and that you will show respectful behaviour to staff and participants and comply with any local venue directions relating to safety.

Our commitment to each other

That if we experience any problems or difficulties of any sort along the way of booking or the event itself we will tell each other immediately so that we have an opportunity to respond and resolve any  issues.

If, in the unlikely event that we cannot resolve any difficulties between ourselves, we both agree that the relevant law which applies is English.

By proceeding with your booking you will signify that you agree with the terms and by confirming your booking we signify that we agree.

Booking and Fees

All course fees should be paid in full when booking.

Confirmation will be sent via email when you payment has been received. You will also receive full details of the venue so that you can plan your travel.

Amendments and cancellations

Once your booking has been confirmed you may change the date/venue subject to

  •          Spaces being available on your alternative course
  •          Your request being received 30 days before the date of the originally booked programme

If we are able to accommodate your request there will be no charge. Unfortunately, we are unable to change a confirmed booking to the name of someone else.

You may cancel your confirmed booking on the following terms:

  •          Up to 30 calendar days before the event – refund of fee paid minus 25% charge*
  •          Between 30 and 21 calendar days before the event – refund of fee paid minus 50% charge*
  •          Between 20 and 14 calendar days before the event – refund of fee paid minus 75% charge*
  •          Less than 14 calendar days before the event or non attendance – 100% charge*
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*charges reflect administration and costs related to venue and facilities